In a heartfelt appeal to the community, Bramblehaies Surgery has reported an alarming increase in rudeness towards its staff, coinciding with an unprecedented surge in call volumes experienced last week. The local GP practice, known for its dedicated healthcare services, found its team fielding over 700 calls in a single day, pushing its capacity to the limits.

The surgery's team, committed to providing quality care, has been under immense pressure, continuously managing an exceedingly high level of demand. In light of these challenges, Bramblehaies Surgery is reaching out to its patients and the wider community, asking for patience and understanding.

"We've noticed an increasing level of rudeness towards our dedicated staff," a spokesperson for Bramblehaies Surgery stated. "Last week, we received an unprecedented volume of over 700 calls in a single day, keeping our team constantly engaged on the phones."

The practice emphasizes the extraordinary effort being put forth by its team to manage these demands efficiently and with the care that patients have come to expect. "Please know that our team is doing their best to manage an extremely high level of demand, and your understanding and support mean a lot to us," the statement continued.

Bramblehaies Surgery is appealing to all its patients for cooperation, patience, and support during these challenging times. Acknowledging the frustration that can arise from longer wait times or delays in getting through to the practice, they thank their patients for their continued trust and for being valued members of the practice community.

The practice reassures its patients that measures are being taken to address the high call volumes and improve the overall patient experience. They also remind the community of the importance of treating healthcare staff with respect and kindness, reflecting the crucial role they play in the wellbeing of the community.

As Bramblehaies Surgery navigates through this period of high demand, the collective support and understanding of the community will undoubtedly be a cornerstone in ensuring the continued provision of excellent healthcare services.